The
following topics are general guidelines
for the content likely to be included
on the CCNP CIT Exam 642-831. However,
other related topics may also appear on
any specific delivery of the exam (excerpts
from Cisco Certification web site).
1. Technology
1.1. Identify troubleshooting methods
1.2. Explain documentation standards
and the requirements for document control
2. Implementation and Operation
2.1. Establish an optimal system baseline
2.2. Diagram and document system topology
2.3. Document end system configuration
2.4. Verify connectivity at all layers
2.5. Select an optimal troubleshooting
approach
3. Planning and Design
3.1. Plan a network documentation system
3.2. Plan a baseline monitoring scheme
3.3. Plan an approach to troubleshooting
that minimizes system downtime
4. Troubleshooting
4.1. Use Cisco IOS commands and applications
to identify system problems at all
layers
4.2. Isolate system problems to one or
more specific layers
4.3. Resolve sub-optimal system performance
problems at layers 2 through 7
4.4. Resolve local connectivity problems
at layer 1
4.5. Restore optimal baseline service
4.6. Work with external providers to
resolve service provision problems
4.7. Work with system users to resolve
network related end-use problem
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