The
following topics are general guidelines
for the content likely to be included
on the CIPT Specialist CIPT Exam 9E0-441. However,
other related topics may also appear on
any specific delivery of the exam (excerpts
from Cisco Certification web site).
1. Introduction to AVVID and CIPT Components
1.1. Compare transitional and converged
networks
1.2. Describe Cisco AVVID components
1.3. Compare CallManager and PBX
1.4. Describe CallManager functionality
1.5. Identify the operating system used
to build a CIPT server
1.6. List the supported CallManager hardware
platforms and installations CDs
1.7. List the supported device weight
units of each supported server
2. CallManager Cluster and Deployment
Options
2.1. Define cluster communication
2.2. Define Intra-Cluster Communication
2.3. Describe the available clustering
options
2.4. Identify and define each supported
deployment model
2.5. List the benefits and best practices
of a Single-Site Deployment model
2.6. List the benefits and best practices
of a Centralized Call Processing Deployment
model
2.7. List the benefits and best practices
of a Distributed Deployment model
3. Installing Cisco CallManager
3.1. Use the installation CD-ROMs to
install Cisco CallManager
3.2. List the necessary configurations
for resolving NetBIOS server names
3.3. List the Cisco CallManager components
that can be installed
3.4. Describe the post-installation tasks
3.5. Describe the rules for upgrading
a Cisco CallManager cluster
4. Cisco IP Phones
4.1. Describe the various Cisco IP Phone
models
4.2. List the features and benefits of
the Cisco 7960
4.3. List the features and benefits of
the Cisco 7940
4.4. List the features and benefits of
the Cisco 7910
4.5. List the features and benefits of
the Cisco 7935
4.6. List the features and benefits of
the Cisco 7914
4.7. Describe the IP Phone registration
process
4.8. Describe Cisco IP Phone communication
5. Configuring Cisco CallManager to
Support IP Phones
5.1. Configure a Cisco CallManager server
5.2. Configure a device pool
5.3. Create IP Phone button templates
5.4. Configure IP Phone and directory
numbers
5.5. Configure device defaults
6. Cisco Catalyst Switches
6.1. Identify the Cisco Catalyst Switches
used in a CIPT solution
6.2. List the Cisco Catalyst Switch models
6.3. Describe how Cisco Catalyst Switch
models supply power to the phones
6.4. Configure dual VLANS on a single
port on a Cisco Catalyst Switch
6.5. Configure CoS and ToS on the Cisco
Catalyst Switch models
7. Cisco Access Gateways
7.1. Describe the IP Telephony infrastructure
7.2. Describe common access gateways
7.3. Compare analog and digital gateways
7.4. Identify and describe the gateway
protocols
8. Route Plan Basics
8.1. List the necessary elements for
creating external route plans
8.2. List the devices used when implementing
8.3. Describe route groups
8.4. Create route lists
8.5. Create route patterns
8.6. Describe call routing summaries
9. Advanced Route Plan
9.1. Identify and define the tags and
operatives used for route filters
9.2. Define and configure digit discard
instructions
9.3. Use transformation masks
9.4. Define and configure translation
patterns
9.5. Describe how to view route plan
reports for overlapping patterns
10. Telephony Class Service
10.1. Identify and describe partitions
and calling search spaces using examples
and analogies
10.2. Configure partitions and apply
them within a CIPT solution
10.3. Configure calling search spaces
and apply them within a CIPT solution
10.4. Use partitions and calling search
spaces for emergency calls
10.5. Describe Cisco E911 Services
10.6. Identify the considerations when
using partitions and calling search spaces
to address specific problems
11. Media Resources
11.1. Define media resources and how
to configure them in a CIPT solution
11.2. Define and configure conference
bridge resources
11.3. Configure media termination point
and transcoder resources
11.4. Define and configure music on-hold
resources
11.5. Allocate media resources using
media resources management configurations
12. Features
12.1. Configure the Call Park feature
of Cisco CallManager
12.2. Configure the Call Pickup features
of Cisco CallManager
12.3. Describe line appearances
12.4. Configure and subscribe to a Cisco
IP Phone service
12.5. List other IP Phone features
13. Cisco IP Telephony Users
13.1. Describe Cisco CallManager user
management
13.2. Use CallManager Administration
to add and associate users to devices
13.3. Describe user log on and device
selection
13.4. Identify the features and benefits
of the Call Forward user option
13.5. Configure the speed dial option
13.6. Subscribe to Cisco IP Phone services
13.7. Configure personal address books
13.8. Describe the Message Waiting Lamp
policy
13.9. Configure device and Web page locale
14. Call Admission Control and Survival
Remote Site Telephony
14.1. Describe the importance of a gatekeeper
device in a distributed call processing
deployment
14.2. Identify the gatekeeper procedures
with H.323 endpoints
14.3. Configure a gatekeeper device as
a call admission control device
14.4. Describe the importance of call
admission control in a centralized call
processing deployment
14.5. Configure survivable remote site
telephony on a supported gateway
15. Cisco Attendant Console
15.1. Describe Cisco Attendant Console
15.2. Identify and define the components
of Cisco Attendant Console
15.3. Define scalability and redundancy
operations of Cisco Attendant Console
15.4. Configure server and Cisco CallManager
Administration Attendant Console components
15.5. Install and configure client Cisco
Attendant Console components
16. Cisco IP SoftPhone and Extension
Mobility
16.1. Identify and define the features
and components of the Cisco IP SoftPhone
and compare to standard Cisco VoIP phones
16.2. Identify the deployment considerations
of the Cisco IP SoftPhone
16.3. Identify the define the TAPI architecture
associated with the Cisco IP SoftPhone
16.4. Configure Cisco CallManager Administration
for the Cisco IP SoftPhone
16.5. Install, configure, and use the
Cisco IP SoftPhone application
16.6. Identify at a high level how the
extension mobility feature operates
16.7. Install and configure extension
mobility
17. Integrated Applications
17.1. Identify and define the Cisco Emergency
Response (Cisco ER) application
17.2. Identify and define the Customer
Response application
17.3. Identify and define the Cisco IP
Contact Center (IPCC) application
17.4. Identify and define the Cisco Unity
application
17.5. Identify and define the Cisco Conference
Connection application
18. Bulk Administration Tool
18.1. Describe the Bulk Administration
Tool
18.2. Install and identify the features
of the Bulk Administration Tool application
18.3. Create a phone template to use
with BAT
18.4. Create a .csv file to use with
BAT
18.5. Add and update phones and users
19. Internal Server Tools
19.1. Describe how the Event Viewer and
Performance Monitor Windows 2000 tools
help to identify problems with CallManager
operation
19.2. List the tools inherent to SQL
that may be used to solve problems with
database replications and monitoring
19.3. List the CallManager component
versions
19.4. List various command line tools
to help identify problems
19.5. Use the Cisco CallManager Service
ability tool to troubleshoot system problems
19.6. Use the Administrative Reporting
Tool to identify and troubleshoot common
system problems
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