The
following topics are general guidelines
for the content likely to be included
on the CIPT Specialist IPTT Exam 9E0-422. However,
other related topics may also appear on
any specific delivery of the exam (excerpts
from Cisco Certification web site).
1. Overview of IPT Troubleshooting
1.1. Identify voice network troubleshooting
issues
1.2. Describe CallManager troubleshooting
tools and issues
1.3. Describe problems that can occur
with the Unity server
1.4. Identify network infrastructure
troubleshooting issues
1.5. Identify complexities of troubleshooting
voice networks
2. Prepare a Systematic Troubleshooting
Method
2.1. Troubleshoot an IP Telephony system
or data network using a problem-solving
model
2.2. Define symptoms and causes of network
problems
2.3. Gather facts pertaining to network
system problems using internal and external
tools
2.4. Isolate network system problems
and identify solutions
2.5. Develop an action plan for addressing
network system problems
2.6. Implement an action plan for addressing
network system problems
2.7. Evaluate the effectiveness of an
action plan
2.8. Utilize the problem-solving process
to ensure successful resolution of network
system problems
2.9. Document the results of an action
plan
3. CallManager Signaling Architecture
3.1. Identify the difference between
an established call and a call in process
3.2. Describe H.323 protocol functionality
3.3. Describe Q.391 protocol functionality
3.4. Describe how call flow is traced
within CallManager
3.5. Describe MGCP call setup
3.6. Identify and describe call preservation
methods
3.7. Troubleshoot Cisco CallManager problems
with the web-based trace tool
4. CallManager Dial Plan and Routing
Troubleshooting
4.1. Describe primary CallManager functions
4.2. Define partition and calling search
space
4.3. Use proven problem isolation techniques
to list the symptoms of common CallManager
dial plan problems
4.4. Troubleshoot CallManager configuration
problems related to Distributed Call
Processing models
4.5. Troubleshoot CallManager configuration
problems related to Centralized Call
Processing models
4.6. Identify additional dial plan considerations
5. 911 Implementation
5.1. Describe 911 and E-911 network routing
5.2. Identify DID and non-DID phone functionality
5.3. Describe how the gateway interface
affects 911 functionality
5.4. Identify critical E-911 considerations
5.5. Describe individual campus deployments
and multisite deployment models
6. CallManager and Operating System
Troubleshooting
6.1. Identify and describe CallManager
component versions
6.2. Describe admin serviceability tool
functions
6.3. Describe event viewer functionality
6.4. Describe performance monitor
functionality
6.5. Identify troubleshooting issues
regarding accounts and passwords
7. Database Tools
7.1. Describe Microsoft SQL Server functions
7.2. Describe SQL enterprise manager
functions
7.3. Describe SQL query analyzer functions
7.4. Identify and describe SQL command
line utilities
7.5. Identify and describe AVVID directory
service utilities
8. The Cisco Integrated Communications
System 7750
8.1. Identify ICS 7750 functionality
8.2. Identify and describe potential
ICS 7750 installation problems
8.3. Describe how to solve problems with
the ICS System Manager
8.4. Troubleshoot voice problems with
the ICS 7750
8.5. Troubleshoot network connectivity
and hardware problems on the ICS 7750
8.6. Identify and describe other ICS
7750 troubleshooting areas and error
messages
9. Routing and Switching
9.1. List and briefly describe Cisco
Catalyst 6000 switch configuration
parameters that can affect IP telephony
connectivity
9.2. List and briefly describe Cisco
router configuration parameters that
can affect IP telephony connectivity
and/or voice quality
9.3. Invoke switch and router show commands
and explain the output of each field
that applies to voice connectivity or
voice quality
9.4. Invoke the router debug command
and explain the output of each field
that applies to voice connectivity or
voice quality
9.5. Given a set of requirements, identify
correct and incorrect router dial-peer
statements
10. Call Detail Records and the Administrative
Reporting Tool
10.1. Describe, enable, collect, and
view CDRs
10.2. Locate and identify specific CMRs
and associate these CMRs with specific
CDRs
10.3. Export CDR/CMR data to another
application
10.4. Identify and describe CDM and CMR
troubleshooting procedures
10.5. Describe the functionality and
features of ART
10.6. Describe the reporting capabilities
of ART
11. QoS
11.1. Identify how bandwidth relates
to data networks and affects IP telephony
traffic
11.2. Identify how latency and jitter
relate to data networks and affect IP
telephony traffic
11.3. Identify issues associated with
transporting IP telephony traffic across
Frame Relay Networks
11.4. Identify and describe traffic classification
11.5. Describe the advantages and disadvantages
of queuing as it relates to voice and
data traffic
11.6. Describe the effects of fragmentation
and compression
12. Troubleshooting VoIP Quality Problems
12.1. Identify and describe potential
voice quality problems
12.2. Describe troubleshooting techniques
for Layer 2 voice quality problems
12.3. Describe troubleshooting techniques
for Leyer 3 voice quality problems
12.4. Identify and describe call admission
control considerations
12.5. Describe any additional troubleshooting
methods regarding VoIP quality problems
13. Unity
13.1. Identify Unity features and functions
13.2. List and briefly describe the Unity
configuration parameters that can affect
IP telephony connectivity and/or voice
quality
13.3. List and briefly describe the Windows
Registry settings that can affect Unity
13.4. Describe Unity and Cisco Service
Providers
13.5. Configure Unity gateways
14. Cisco Unity System Tools/Troubleshooting
14.1. Identify Event Viewer troubleshooting
functions
14.2. Describe Cisco Unity System Administration
tool functions
14.3. Identify miscellaneous Unity troubleshooting
tools
14.4. Identify and describe common Unity
problems and solutions
14.5. Identify and describe error messages
14.6. Identify and describe the disaster
recovery processes
15. Using the TAC
15.1. Describe the features and functions
of the TAC
15.2. Review other options to help resolve
known problems
15.3. Describe how to use the Bug Navigator
15.4. List the methods of escalating
trouble tickets to the Cisco TAC
15.5. Identify and describe the different
priority levels
16. TAC Cases and Telephone Service
Providers
16.1. Identify how to open a case online
16.2. Identify how to open a case
16.3. Describe when and how to contact
the telephone service provider
16.4. Describe how to document the resolution
16.5. Describe the escalation process
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